Welcome to SERION, owned and operated by Oravia Laboratories LLP. By accessing or using this website, you agree to be bound by these Terms & Conditions. Please read them carefully before using the website or placing an order.
1. Website Usage
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws. You agree to use the website only for lawful purposes and in accordance with these Terms & Conditions.
We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.
2. Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, images, prices, availability, and other information displayed on the website are accurate and up to date.
However, product packaging, appearance, colour, or specifications may occasionally differ from the images shown on the website.
Customers are advised to carefully read the product label, ingredients, directions for use, warnings, and other information before using any product.
3. Skincare Products & Results
SERION products are intended for cosmetic and skincare purposes. Individual results may vary depending on skin type, condition, lifestyle, and other factors.
Information provided on this website is for general informational purposes and should not be considered medical advice, diagnosis, or treatment.
If you have a specific skin condition, allergy, are undergoing dermatological treatment, or have concerns regarding product usage, consult a qualified healthcare professional.
4. Orders & Acceptance
Placing an order on the website constitutes an offer to purchase the selected products.
All orders are subject to product availability and confirmation by the Company. We reserve the right to accept, reject, cancel, or limit any order at our discretion.
In case an order is cancelled after payment, the applicable amount will be refunded according to our refund policy.
5. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR) and may include applicable taxes unless otherwise stated.
Prices, discounts, offers, and promotional schemes may be changed or withdrawn at any time without prior notice.
Payments must be made through the payment methods made available on the website.
6. Shipping & Delivery
We will make reasonable efforts to deliver orders within the estimated delivery period provided at the time of purchase.
Delivery timelines may be affected by factors beyond our control, including courier delays, weather conditions, natural events, public holidays, technical issues, or other unforeseen circumstances.
The Company shall not be responsible for delays caused by third-party logistics providers or circumstances beyond its reasonable control.
7. Cancellation, Return & Refund
Orders may be cancelled, returned, or refunded only in accordance with our applicable Cancellation, Return & Refund Policy available on the website.
Products eligible for return must generally be unused, unopened, and in their original packaging, subject to the applicable policy.
Damaged, incorrect, or defective products should be reported within the specified period along with appropriate photographs or other supporting information.
8. Intellectual Property
All content available on this website, including the SERION name, logo, product images, graphics, photographs, text, designs, videos, and other materials, is owned by or licensed to Oravia Laboratories LLP and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from the Company.
9. User Information
When placing an order or using certain services, you may be required to provide accurate information such as your name, contact number, email address, billing address, and delivery address.
You are responsible for ensuring that the information provided by you is accurate and complete.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
11. Limitation of Liability
To the extent permitted by applicable law, Oravia Laboratories LLP shall not be liable for any indirect, incidental, consequential, or special loss arising from the use of the website or products purchased through the website.
Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
12. Prohibited Activities
You agree not to:
Use the website for any unlawful purpose.
Attempt to gain unauthorized access to the website or its systems.
Copy or misuse website content.
Introduce viruses, malware, or other harmful material.
Misuse promotional offers, discounts, or referral benefits.
Provide false or misleading information while placing an order.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective when posted on this website.
Your continued use of the website after any changes constitutes acceptance of the revised Terms & Conditions.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to the use of this website or these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India, unless otherwise required by applicable law.
