SERION, a brand of Oravia Laboratories LLP, respects your privacy and is committed to protecting your personal information.
1. Exchange Eligibility
We accept exchanges only if:
The product received is damaged, defective, or incorrect.
The issue is reported within 48 hours of delivery.
The product is unused, unopened, and in its original packaging.
2. Non-Exchangeable Products
Opened or used products, products damaged due to improper use or storage, and products without original packaging are generally not eligible for exchange.
3. Refunds
If an eligible product cannot be replaced, a refund may be provided to the original payment method. Refund processing time may depend on the payment provider or bank.
4. Damaged or Incorrect Orders
Please contact us within 48 hours of delivery with your order number and clear photographs or videos of the product and packaging.
5. Order Cancellation
Cancellation requests may be accepted only before the order is dispatched. Once dispatched, the order may not be cancelled.
